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! Outage Warning & General Notices
There are currently no planned outages to Brisbane City Council's online services.

***General Notices***

*Browser requirements
To maintain compliance with Payment Card Industry (PCI) standards, payments through Council’s Online Services need to be made using the following browser versions:

Internet Explorer - v11 and above
Chrome - v33 and above
Firefox - v34 and above
Safari - v8 and above

PCI standards also require the web browser to use TLS 1.2 in order to meet the current security standard. Please note the TLS 1.0 and 1.1 will no longer be supported from 30 June 2018.

*Payments on computers using browser protection software
There is a known issue with payments made on computers using browser protection software (such as Kaspersky Anti-Virus) that cause the browser to operate in 'Safe Mode'. This feature prevents Online Services from verifying the receipt of payment with the banking system and results in a 'timeout' error. To avoid this issue, customers can set up an exception on their browser protection software for Council’s Online Services to allow successful payments and transactions.

*Deactivated accounts
If you have an Online Services account that has been deactivated, you can have the account reactivated by calling Brisbane City Council on 07 3403 8888.

*Fast track development applications
Please note for Fast track applications with less than 10 fixtures, an additional fee may be applicable if there is a related Development Application.

Both registered and unregistered users can use most of these services, some services are restricted to registered users only.

Why register?

When you register, you create your own profile. Each time you log in and use this service, your details, including your name and address, will be filled in for you. Any personal information we collect is held in strict accordance with the Council's privacy statement.

Registration can be set up for either an organisation or individual users. Registration is recommended for regular users.

Registered products

You must register to use the following services:

  • building certification (for private building certifiers only)
  • domestic plumbing applications (excludes septic tank and aerobic treatment systems)
  • commercial plumbing applications (excludes septic tank and aerobic treatment systems)
  • request for on maintenance
  • subdivision plan lodgement

After you register online, Council will confirm your details. It can take up to two business days to process your registration and finalise your profile. In the meantime you can still log in and use a limited number of the online services not requiring registration.

You will receive a confirmation email when your registration is completed and you are able to log in and view all of the online services.

Please note: some specialised online services require you to perform extra steps to gain full access to that service. After you log in you are advised of which services require you to perform extra steps.

New users register here »

Unregistered products

You do not need to register to use the following services:

  • conveyance searches – Inspection of records search
  • conveyance searches – Building records search
  • conveyance searches – Planning & Development Certificate
  • current rates balance enquiry
  • upgrade conveyance search to fast track
  • animal registration - new registration
  • animal registration - renew registration
  • animal registration - change registration details
  • animal registration - cancel registration
  • animal registration - transfer ownership
  • waste service - green waste bin(s) and/or increased recycling capacity - residential
  • waste service - multi unit dwelling
  • waste service - newly built residential property
  • waste service - report a bin problem

However, if you intend to use these services often, we recommend that you register.

Unregistered users enter here »


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Page Requested at: 22/05/2019 05:06:55 AM AEST