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! Outage Warning & General Notices

There are NO current Outages


***General Notices***

Payments on computers using browser protection software (such as Kaspersky Anti-Virus)
For payments made through Brisbane City Council's Online Services, it has been identified there is an issue with any made on computers which are using browser protection software that cause the browser to operate in a 'Safe Mode'. This feature is preventing Online Services page from verifying the receipt of payment with the banking system and is resulting in a 'timeout' error.
To avoid this issue, users can set up an exception on their browser protection software for Brisbane City Council’s Online Services to allow successful payments and transactions.

If you have an Online Services account that has been deactivated,
you can have the account reactivated by calling Brisbane City Council on 07 3403 8888

Please note for Fast track applications with less than 10 fixtures,
an additional fee may be applicable if there is a related Development Application.

Both registered and unregistered users can use most of these services, some services are restricted to registered users only.

Why register?

When you register, you create your own profile. Each time you log in and use this service, your details, including your name and address, will be filled in for you. Any personal information we collect is held in strict accordance with the Council's privacy statement.

Registration can be set up for either an organisation or individual users. Registration is recommended for regular users.

Registered products

You must register to use the following services:

  • building certification (for private building certifiers only)
  • domestic plumbing applications (excludes septic tank and aerobic treatment systems)
  • commercial plumbing applications (excludes septic tank and aerobic treatment systems)
  • request for on maintenance
  • subdivision plan lodgement

After you register online, Council will confirm your details. It can take up to two business days to process your registration and finalise your profile. In the meantime you can still log in and use a limited number of the online services not requiring registration.

You will receive a confirmation email when your registration is completed and you are able to log in and view all of the online services.

Please note: some specialised online services require you to perform extra steps to gain full access to that service. After you log in you are advised of which services require you to perform extra steps.

New users register here »

Unregistered products

You do not need to register to use the following services:

  • conveyance searches (Inspection of records search, Building search, Planning & Development Certificate)
  • current rates balance enquiry
  • upgrade conveyance search to fast track
  • animal registration - new registration
  • animal registration - renew registration
  • animal registration - change registration details
  • animal registration - cancel registration
  • animal registration - transfer ownership
  • waste service - green waste bin(s) and/or increased recycling capacity - residential
  • waste service - multi unit dwelling
  • waste service - newly built residential property
  • waste service - report a bin problem

However, if you intend to use these services often, we recommend that you register.

Unregistered users enter here »


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Page Requested at: 21/02/2018 09:19:30 AM AEST