Brisbane City Council Online Services Logout and close the online transactions window
Dedicated to a better Brisbane
You are logged in as guest

Waste services - Multi unit dwelling

Terms and conditions of use - online services

! Outage Warning & General Notices
There are currently no scheduled outages to Council's online services.


***General Notices***

Brisbane City Council is replacing these online forms with a new system in July 2019. The services the forms support will not change. Information about the change has been provided to active registered users. Registered users of Building Certification, plumbing application and conveyance search (solicitor’s view) will be required to perform a one time activity to link their current and new profiles. If you have any queries please call Council on 07 3403 8888 and ask for more information about the new online forms.

*Browser requirements
To maintain compliance with Payment Card Industry (PCI) standards, payments through Council’s Online Services need to be made using the following browser versions:

Internet Explorer - v11 and above
Chrome - v33 and above
Firefox - v34 and above
Safari - v8 and above

PCI standards also require the web browser to use TLS 1.2 in order to meet the current security standard. Please note the TLS 1.0 and 1.1 will no longer be supported from 30 June 2018.

*Payments on computers using browser protection software
There is a known issue with payments made on computers using browser protection software (such as Kaspersky Anti-Virus) that cause the browser to operate in 'Safe Mode'. This feature prevents Online Services from verifying the receipt of payment with the banking system and results in a 'timeout' error. To avoid this issue, customers can set up an exception on their browser protection software for Council’s Online Services to allow successful payments and transactions.

*Deactivated accounts
If you have an Online Services account that has been deactivated, you can have the account reactivated by calling Brisbane City Council on 07 3403 8888.

*Fast track development applications
Please note for Fast track applications with less than 10 fixtures, an additional fee may be applicable if there is a related Development Application.

Customers may use this online service to request waste collection services to premises inside the Brisbane City boundary for:

  • Provision of green waste bins to residential properties;
  • Provision of increased recycling capacity to residential properties;
  • Provision of all waste collection services to a newly built residential property;
  • Provision of waste collection services to multi unit residential dwellings;
  • Report a bin problem.

Customers may not use this online service to:

  • Order or request a service outside the Brisbane area.

These terms and conditions protect the rights and privacy of all people using the Brisbane City Council's online services. You must accept these terms and conditions of use in order to register for, or use, these services.

As a user, you are also bound by the Council's privacy and copyright statement and any other terms contained on this website.

When the term "we", "us" or "our" is used, it refers to the owner of the site, Brisbane City Council (ABN 72 002 765 795).

Breach of terms and conditions of use

If you breach any of the terms and conditions of use, we may suspend, terminate or limit your access to this website. If we choose not to do this, it does not mean we waive our right to act with respect to future or similar breaches.

Top of page

Your obligations

We ask that you use this website in a responsible manner. You must not:

  1. Use, post to, or transmit to or via Council's website any information or materials that breach any laws or regulations, infringe upon a third party's rights, or are contrary to any relevant standards or codes.
  2. Use, post to, or transmit to or via Council's website any material that interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person, or inhibits any other user from using or enjoying this site.
  3. Use this website to send unsolicited and unwanted email messages to anyone or make any fraudulent or speculative enquiries, bookings, reservations or requests using this website.
  4. Use another's name, username or password without permission.
  5. Post, or transmit to or via Council's website any obscene, indecent, inflammatory or pornographic material, or material that could give rise to civil or criminal proceedings.
  6. Tamper with, hinder the operation of, or make unauthorised modifications to this website.
  7. Knowingly transmit any virus or other disabling feature to this website.
  8. If you are under 18 years of age, you need to obtain a parent/guardian's consent prior to using these online services.

Top of page

Use of your information and material

The personal information collected on this online transaction will be used by us for the purposes of fulfilling your request and undertaking associated Council functions and services. This information may be used to contact you in future but it will not be disclosed to any third party without your consent unless required or permitted to do so by law.

Top of page

Content changes

All fees displayed and services offered on this site can be changed without notice.

We can also vary the terms and conditions of use at any time. It is a requirement of entering the Council's online services that you read and accept these terms and conditions every time before using these services.

Top of page

Payment for services

Generally, once requested services have been provided by Brisbane City Council, there will be no refund. If we have commenced work on provision of the requested service(s), we will consider applications for partial refund. If we have not commenced work on the provision of the requested service(s) we will provide a full refund.

All applications for refunds must be in writing.

Top of page


If there is a prolonged period of inactivity between your browser and the Council's website servers, you may be disconnected or we may ask you to resubmit a security password. We are not responsible for any information you may lose if a disconnection occurs.

Top of page


You indemnify us and our officers, employees, agents and related bodies from, and against, all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of, or in any way connected to, your use of this website.

Top of page

Disclaimer and limitation of liability

To the extent permitted by law, we (including our officers, employees, agents or related bodies) will not be liable in any way (including for negligence) for any loss, damage, costs or expenses suffered by you, or claims made against you, through use of the Council's website.

Top of page

Queensland law

This agreement is governed by the laws of Queensland, Australia. Users and owners of Council's website, and other associated parties, submit to the non-exclusive jurisdiction of the Queensland courts for determining any dispute concerning this agreement.

If any of these terms and conditions of use are invalid or unenforceable, they will be struck out. All other terms will remain in force.

Top of page


You can send us feedback about this website online or by phoning Council on 07 3403 8888.

We may, at our discretion, use, reproduce, publish, modify, adapt and transmit your feedback to others free of charge and without restriction. In using this website you implicitly provide your permission for this to occur.

This use will be subject to our obligations outlined in the Council's privacy, copyright and disclaimer page.

Top of page

Image Verification Open help for this item.

Cancel this process. Return to home.
Print this page. Print page.
Contact us. Contact us.
Terms and Conditions Terms and Conditions.

Fields with a * are required fields.= Required field.

Page Requested at: 18/06/2019 01:22:04 AM AEST