Customers may use this online service to request waste collection services to premises inside the Brisbane City boundary for:
Customers may not use this online service to:
These terms and conditions protect the rights and privacy of all people using the Brisbane City
Council's online services. You must accept these terms and conditions of use in order to register
for, or use, these services.
As a user, you are also bound by the Council's privacy and copyright statement and any other terms contained on this website.
When the term "we", "us" or "our" is used, it refers to the owner of the site, Brisbane City
Council (ABN 72 002 765 795).
If you breach any of the terms and conditions of use, we may suspend, terminate or limit your access
to this website. If we choose not to do this, it does not mean we waive our right to act with
respect to future or similar breaches.
Top of page
We ask that you use this website in a responsible manner. You must not:
The personal information collected on this online transaction will be used by us for the purposes
of fulfilling your request and undertaking associated Council functions and services.
This information may be used to contact you in future but it will not be disclosed to
any third party without your consent unless required or permitted to do so by law.
All fees displayed and services offered on this site can be changed without notice.
We can also vary the terms and conditions of use at any time. It is a requirement of entering the
Council's online services that you read and accept these terms and conditions every time before
using these services.
Generally, once requested services have been provided by Brisbane City Council, there will be no
refund. If we have commenced work on provision of the requested service(s), we will consider
applications for partial refund. If we have not commenced work on the provision of the requested
service(s) we will provide a full refund.
All applications for refunds must be in writing.
If there is a prolonged period of inactivity between your browser and the Council's website servers,
you may be disconnected or we may ask you to resubmit a security password. We are not responsible
for any information you may lose if a disconnection occurs.
You indemnify us and our officers, employees, agents and related bodies from, and against, all
actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of, or in any
way connected to, your use of this website.
To the extent permitted by law, we (including our officers, employees, agents or related bodies) will
not be liable in any way (including for negligence) for any loss, damage, costs or expenses suffered
by you, or claims made against you, through use of the Council's website.
This agreement is governed by the laws of Queensland, Australia. Users and owners of Council's
website, and other associated parties, submit to the non-exclusive jurisdiction of the Queensland
courts for determining any dispute concerning this agreement.
If any of these terms and conditions of use are invalid or unenforceable, they will be struck out.
All other terms will remain in force.
You can send us feedback about this website online or by phoning Council on 07 3403 8888.
We may, at our discretion, use, reproduce, publish, modify, adapt and transmit your feedback to others free of charge and without restriction. In using this website you implicitly provide your permission for this to occur.
This use will be subject to our obligations outlined in the Council's privacy, copyright and disclaimer page.